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💻 IT & Technology

Software Built for IT & Technology Teams

IT support managed by email, assets tracked in a spreadsheet, and change management that lives in a shared folder means your IT team is reactive rather than strategic. Zenti builds the IT management platform that brings structure to your operations.

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❌ The problem

IT helpdesk managed via email — no SLA tracking, no queue visibility. Asset inventory exists in a spreadsheet nobody trusts. Change management is inconsistent, causing rollback failures and audit gaps. No data on IT performance.

✦ What Zenti builds

A helpdesk ticketing system with SLA tracking, digital asset inventory, structured change management workflow, IT project tracker, and a CIO-level analytics dashboard.

  • Helpdesk ticketing with SLA
  • Digital asset inventory
  • Change management workflow
  • IT project tracker
  • Incident & problem management
  • CIO analytics dashboard
📈 Estimated ROI & benefits
55% reduction in ticket resolution time
Asset inventory trusted and up to date
Zero uncontrolled changes — full audit trail
IT leadership has real performance data
User satisfaction scores improve measurably
Ready to build?

Get a scoped proposal in 24 hours.

Tell us about your it & technology challenge and we'll scope a solution with a fixed price and timeline.

✓ Fixed price, no surprises
✓ 2–8 weeks delivery
✓ NDA available on request
Start a conversation →

Or email us: hello@zenti.work

FAQ

Frequently asked questions

How much does IT management software cost?+
A basic helpdesk system starts at ฿30,000. A full ITSM platform with asset management and change control costs ฿100,000–฿300,000.
Can end users submit tickets via web and mobile?+
Yes. User-facing portals are mobile-first, accessible on any device without an app.
How long does it take to build an IT helpdesk system?+
A basic system takes 2–4 weeks. A full ITSM platform takes 6–10 weeks.
Can it integrate with monitoring tools like Zabbix or Datadog?+
Yes. We build integrations with monitoring and alerting tools to auto-create tickets on detected incidents.
What ROI does IT management software deliver?+
IT teams typically see 55% faster ticket resolution and significantly fewer unplanned outages within 3 months.